Effective Date: 14th June’2026

These Terms of Service govern your access to and use of the Hasthkala Creations website, products, and services. By visiting the site or purchasing from Hasthkala Creations, you agree to be bound by these Terms of Service and any policies referenced in them, including the Shipping Policy, Refund Policy, and Privacy Policy.

1. About the Store

Hasthkala Creations is an India-based e-commerce store offering handcrafted, handloom, and artisan-made products for customers in India and internationally. Consumer-facing stores are expected to provide clear business contact information, including business name, email, phone number, and physical address, and all product claims must be accurate.

Business name: Hasthkala Creations
Email: support@hasthkalacreations.com
Phone: +917022440322
Business address: #71, VISHNU Estates, 15th Cross, 3rd Phase JP Nagar, Bengaluru, India-560078

2. Eligibility and Acceptance

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are using the site with the consent and supervision of a parent or legal guardian. If you do not agree to these Terms of Service, you should not use this website or place an order.

3. Products and Handmade Variations

Hasthkala Creations sells handmade and handloom products made by artisans. Because these items are handcrafted, small variations in color, weave, print placement, size, finish, texture, or detailing may occur and are part of the character of the product rather than defects.

Product images are provided for illustration, and reasonable variations may occur due to handcrafting processes, fabric availability, artisan techniques, and screen display differences. Product descriptions, pricing, and availability should be kept accurate and current, but occasional errors may occur and may be corrected at any time.

4. Orders and Acceptance

All orders are subject to acceptance and availability. After an order is placed, an order confirmation may be issued, but Hasthkala Creations reserves the right to cancel or refuse any order for reasons including product unavailability, pricing errors, suspected fraud, payment failure, shipping restrictions, or inability to fulfil the order.

If an order is canceled after payment has been captured, the amount paid for the unavailable or canceled item will be refunded to the original payment method within a reasonable processing period, subject to banking and payment gateway timelines.

5. Pricing and Payment

All prices displayed on the website are listed in the currency shown on the storefront and may be changed at any time without prior notice. Unless explicitly stated otherwise, product prices do not include shipping charges, customs duties, import taxes, local VAT/GST, or similar destination-based charges.

You agree to provide current, complete, and accurate billing, shipping, and payment information for all orders. Hasthkala Creations may refuse or cancel transactions that appear unauthorized, unlawful, incomplete, or inconsistent with these Terms of Service.

6. Shipping and Delivery

Shipping methods, delivery regions, estimated transit times, and shipping charges are described in the Shipping Policy and may vary by destination and service level. A shipping policy should clearly explain shipping methods, costs, international differences, and additional fees such as customs or duties where applicable.

For many international destinations, Hasthkala Creations may offer shipping options where applicable import duties and taxes are collected in advance through shipping or logistics partners. Where such prepaid import-fee services are not available, the customer may be responsible for country-specific customs charges before delivery, as explained at checkout and in the Shipping Policy.

Delivery dates are estimates only and are not guaranteed. Delays caused by customs clearance, weather, carrier disruption, strikes, public holidays, political events, or other circumstances beyond reasonable control do not constitute a breach of these Terms of Service.

7. Customs, Duties, and International Orders

For international orders, import duties, customs fees, local taxes, and clearance charges may apply based on the destination country. These charges differ by country and shipment value, and policies should explain whether such fees are included in checkout charges or payable separately on arrival.

Where Hasthkala Creations offers prepaid “duties and taxes included” shipping, the relevant charges will be shown at checkout through the store’s shipping or logistics partners. Where prepaid import-fee shipping is not available for a destination, the customer remains responsible for any charges imposed by local customs authorities or carriers before delivery.

If an international parcel is refused, abandoned, or returned due to unpaid import charges, failed customs clearance, or incorrect delivery information supplied by the customer, Hasthkala Creations may deduct original shipping charges, return shipping charges, customs handling fees, and any non-recoverable costs from any refund.

8. Returns, Exchanges, and Cancellations

Returns, exchanges, and cancellations are governed by the Refund Policy or Returns Policy published on the website. Handmade businesses commonly limit returns for custom, personalized, or made-to-order items, while permitting remedies for defective, damaged, or incorrectly supplied products.

Unless otherwise stated in a specific product listing or policy, custom-made, personalized, and made-to-order products are not eligible for cancellation, return, or exchange once production has started, except where the item is damaged, defective, or materially different from the accepted order.

Any claim for damage, defect, or wrong-item delivery should be reported promptly with supporting photographs and order details within the timeframe stated in the applicable policy. Delayed claims may reduce the ability to investigate with the artisan, logistics provider, or insurer.

9. Accuracy of Information

Hasthkala Creations aims to ensure that product descriptions, prices, stock information, lead times, and policy details are accurate, but errors, omissions, or outdated information may occasionally appear. Stores on Shopify are expected to keep public-facing information current and ensure claims made about products and services are truthful.

Hasthkala Creations reserves the right to correct any error, omission, or inaccuracy and to update information or cancel orders if any information on the website is inaccurate, including after an order has been submitted.

10. Intellectual Property

All content on this website, including brand names, logos, product photography, text, graphics, layout, artwork, and other creative materials, is owned by Hasthkala Creations or used with permission and is protected by applicable intellectual property laws. No content from the website may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission, except as permitted by law.

11. Acceptable Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, use the website for unlawful activity, or violate the rights of Hasthkala Creations, artisans, service providers, or other users. Orders or accounts associated with abuse, suspected fraud, resale misuse, or unlawful conduct may be restricted, suspended, or canceled.

12. Third-Party Services and Links

The website may use or link to third-party services such as payment gateways, shipping providers, social media platforms, analytics tools, or marketplace integrations. Hasthkala Creations is not responsible for the independent terms, privacy practices, availability, or content of third-party services, and your use of those services may be governed by separate terms and policies.

13. Disclaimer of Warranties

Except as required under applicable law, the website, products, and services are provided on an “as is” and “as available” basis. Handmade products may contain natural variations inherent to artisan production, and except for express commitments in the applicable policy or product description, no representation is made that the website will always be uninterrupted, error-free, secure, or fully compatible with every device or browser.

Nothing in these Terms of Service excludes any consumer rights that cannot be lawfully excluded under applicable consumer protection laws in the regions where products are sold.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Hasthkala Creations will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, opportunity, or data arising from use of the website or purchase of products. Where liability cannot be excluded, total liability will be limited to the amount paid by the customer for the relevant order giving rise to the claim.

This limitation does not apply where such limitation is prohibited by applicable law, including mandatory consumer rights that cannot be waived or restricted.

15. Indemnity

You agree to indemnify and hold harmless Hasthkala Creations, its owners, affiliates, service providers, employees, and representatives from claims, liabilities, damages, costs, and expenses arising from your breach of these Terms of Service, misuse of the website, violation of law, or infringement of any third-party rights.

16. Privacy

Personal information submitted through the website is handled according to the store’s Privacy Policy. Customers should review the Privacy Policy to understand how personal data is collected, used, stored, and shared.

17. Changes to Terms

Hasthkala Creations may update or revise these Terms of Service at any time by posting the revised version on the website with a new effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service.

18. Governing Law and Disputes

These Terms of Service are governed by the laws of India. Subject to applicable consumer protection laws, the courts located in Bengaluru, Karnataka, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms of Service, the website, or any order placed through the website.

If a dispute arises, the parties should first attempt to resolve the issue through good-faith written communication before starting formal legal proceedings.

Terms & Conditions

Privacy Policy

Effective Date: 14th June’2026

This Privacy Policy explains how Hasthkala Creations collects, uses, stores, shares, and protects personal information when you visit the website, place an order, contact customer support, or otherwise interact with the store. Indian law requires businesses that collect, receive, possess, store, deal with, or handle personal information to publish a privacy policy on their website describing the type of information collected, the purpose of collection and use, disclosure practices, and reasonable security procedures.

By using this website or providing personal information, you agree to the collection and use of information in accordance with this Privacy Policy, subject to applicable law.

1. Who This Policy Applies To

This Privacy Policy applies to visitors to the Hasthkala Creations website, customers who place orders, individuals who contact support, and any other users who submit information through the website or connected services. Privacy notices should be clear, accessible, and written so users understand what data is collected, why it is collected, and how it is handled.

2. Information Collected

Hasthkala Creations may collect the following categories of information when you browse the website, place an order, request support, subscribe to updates, or otherwise engage with the store:

• Identity and contact information: name, billing address, shipping address, email address, phone number.

• Order information: products ordered, order value, delivery destination, order history, shipping preferences, return or refund requests.

• Payment-related information: limited payment details needed to process an order; full card or banking credentials are generally processed by secure third-party payment gateways rather than stored directly by Hasthkala Creations.

• Technical information: IP address, browser type, device information, approximate location, referral source, website interaction data, cookies, and similar technologies where used.

• Communication records: emails, messages, support requests, grievance submissions, photographs shared for damaged items or return claims, and other information voluntarily provided by you.

Sensitive personal data or information, if collected at all, is handled in accordance with applicable legal requirements and only to the extent reasonably necessary for the specific purpose involved.

3. How Information Is Collected

Information may be collected directly from you when you place an order, fill in forms, subscribe to communications, contact support, request a return, or communicate with Hasthkala Creations. Information may also be collected automatically through website technologies such as cookies, analytics tools, log files, and similar tracking tools, and indirectly through service providers such as payment gateways, shipping partners, and e-commerce platform integrations.

4. Purposes of Collection and Use

Personal information is collected and used only for lawful and legitimate business purposes connected with running the store. Indian privacy guidance emphasizes that businesses should clearly identify the purpose of collection and use information for the purpose for which it was collected.

Hasthkala Creations may use personal information to:

• Process, confirm, pack, ship, and deliver orders.

• Provide customer service, order updates, and return, refund, exchange, or grievance support.

• Share order details with payment gateways, shipping partners, logistics providers, customs brokers, and related service providers as necessary to complete transactions.

• Prevent fraud, abuse, unauthorized transactions, and misuse of the website.

• Improve website performance, user experience, product selection, and store operations.

• Send service communications such as order confirmations, shipping notifications, and policy updates.

• Send marketing or promotional communications where you have chosen to receive them or where otherwise permitted by law.

• Comply with legal obligations, resolve disputes, enforce store policies, and protect legal rights.

5. Cookies and Similar Technologies

The website may use cookies, pixels, and similar technologies to remember user preferences, maintain session functionality, understand how visitors use the website, measure marketing performance, and improve store functionality. Privacy guidance for websites recommends explaining the use of tracking technologies and their purpose in clear language.

You can usually control cookies through your browser settings, but disabling certain cookies may affect site functionality, checkout flow, personalization, or account-related features.

6. Disclosure and Sharing of Information

Hasthkala Creations may share personal information only as reasonably necessary for the purposes described in this Privacy Policy or where required by law. Indian privacy guidance requires disclosure practices to be described in the policy and generally expects permission before disclosure of sensitive personal data, except where disclosure is legally required.

Information may be shared with:

• E-commerce and technology providers, including Shopify and related store applications used to operate the website.

• Payment processors and payment gateways to process transactions securely.

• Shipping, logistics, courier, customs, and fulfillment partners to dispatch and deliver orders, calculate shipping, or facilitate duties and tax handling for international orders.

• Customer support, analytics, marketing, and communications service providers that help operate the store.

• Professional advisers, auditors, insurers, or legal consultants where necessary.

• Government authorities, regulators, law enforcement, or courts when required by law, legal process, or to protect rights and safety.

Hasthkala Creations does not sell personal information as a standalone commercial product.

7. International Transfers

Because Hasthkala Creations sells products internationally and uses technology and logistics providers that may operate across borders, personal information may be processed or accessed outside India where necessary to complete orders or operate the business. Indian privacy guidance notes that transfer of information should be tied to legitimate purposes and accompanied by appropriate safeguards and comparable levels of data protection where required.

By using the website or placing an order, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your place of residence, subject to applicable legal protections and contractual or operational safeguards.

8. Data Retention

Hasthkala Creations retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, tax and accounting records, legal compliance, dispute handling, fraud prevention, and enforcement of policies. Indian privacy commentary recommends disclosing retention practices and limiting retention to what is relevant and reasonably necessary for legitimate business purposes.

When information is no longer needed, it will be deleted, anonymized, archived, or securely disposed of in accordance with applicable law, operational requirements, and reasonable security practices.

9. Security Practices

Hasthkala Creations follows reasonable security practices and procedures designed to protect personal information against unauthorized access, misuse, loss, destruction, or alteration. Indian rules under the Information Technology Act require body corporates handling personal information to implement reasonable security practices and publish their privacy and disclosure practices.

Security measures may include secure platform infrastructure, password protections, restricted access, payment-gateway controls, administrative safeguards, contractual controls with service providers, and other reasonable technical and organizational measures. No internet-based system is completely secure, so absolute security cannot be guaranteed.

10. User Choices and Rights

You may choose not to provide certain information, but doing so may limit your ability to place orders, receive delivery updates, obtain customer support, or use some features of the website. Indian privacy guidance increasingly emphasizes clear notice, purpose limitation, transparency, and ways for users to raise concerns or request corrections.

Subject to applicable law, you may contact Hasthkala Creations to:

• Request access to personal information held about you.

• Request correction or updating of inaccurate or incomplete information.

• Withdraw consent for certain uses where such withdrawal is legally available, understanding that this may affect services already requested.

• Opt out of promotional emails by using the unsubscribe option or contacting support.

• Raise privacy or data-handling concerns through the contact details below.

11. Children’s Privacy

The website is not intended for children who are not legally able to enter into transactions under applicable law. Personal information should not be knowingly collected from children without appropriate authorization from a parent or legal guardian where required.

12. Third-Party Links and Services

The website may contain links to third-party websites, social media pages, payment interfaces, or external services. Hasthkala Creations is not responsible for the privacy practices, security, or content of third-party services, and users should review the privacy notices of those third parties separately.[help.shopify]

13. Policy Updates

Hasthkala Creations may revise this Privacy Policy from time to time to reflect legal, operational, or service changes. Updated versions will be posted on the website with a revised effective date, and continued use of the website after such posting constitutes acceptance of the updated Privacy Policy, subject to applicable law.[veritaslegal]

14. Contact Information and Grievance Redressal

Questions, requests, or concerns about this Privacy Policy or data handling practices should be sent to:

Hasthkala Creations
Email: support@hasthkalacreations.com
Phone: [Insert Phone Number]
Address: [Insert Registered / Operating Address]

Where required under applicable law or store policy, privacy-related complaints may also be addressed to the designated Grievance Officer using the details published on the website. Indian e-commerce compliance materials emphasize making contact and grievance information clearly available to users.